Terms of Service

Effective date: June 1, 2026  ·  Last updated: June 20, 2026

These Terms of Service ("Terms") govern your access to and use of the Callvelo website, missed-call recovery tools, messaging workflows, lead-summary features, and related services (collectively, the "Service"). The Service is operated by Shraiber Global LLC, a Washington limited liability company doing business as "Callvelo" ("Callvelo," "we," "us," or "our"). By accessing or using the Service, creating an account, or sending messages through the Service, you ("you," "your," or "Subscriber") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility and Authority to Bind

The Service is intended for business use only. By using the Service, you represent and warrant that you are at least 18 years old, that the information you provide is accurate, and that you are authorized to enter into these Terms on behalf of the business or entity you represent. If you are using the Service on behalf of a business, "you" includes that business, and you represent that you have authority to bind it to these Terms.

2. Use of the Service

Callvelo helps local service businesses follow up on missed calls, collect lead details through permitted messaging workflows, and deliver lead summaries to their teams. You may use the Service only for lawful business purposes and in accordance with these Terms. You are responsible for:

• Providing accurate business, contact, and messaging-configuration information.
• Ensuring your use of the Service complies with all applicable communications, privacy, telemarketing, and consumer-protection laws.
• Obtaining and maintaining any consent, permission, opt-in record, or notice required for your messaging activities.
• Maintaining the accuracy of your contact lists and promptly honoring opt-out and do-not-contact requests.

3. Account Registration and Security

To use certain features, you may be required to create an account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use or suspected security breach. We are not liable for any loss arising from your failure to maintain the confidentiality of your credentials.

4. SMS Messaging Terms

When permitted and configured by a subscribing business, Callvelo may help that business send conversational or transactional follow-up messages related to an inquiry, missed call, requested service, appointment, account activity, or customer support.

• Message frequency varies based on the interaction and business configuration.
• Message and data rates may apply.
• Reply STOP to opt out. No further messages will be sent unless you opt back in through an approved method.
• Reply HELP for assistance, or contact support@callvelo.com.
• Carriers are not liable for delayed or undelivered messages.

Consent to receive text messages is not a condition of purchase. Mobile opt-in information, phone numbers, and consent are not shared or sold to third parties or affiliates for their marketing purposes. Additional information is available on our SMS Consent page and in our Privacy Policy.

5. Acceptable Use

You agree not to use the Service to:

• Send unlawful, deceptive, abusive, harassing, or unsolicited messages.
• Contact individuals without the required permission or lawful basis.
• Send messages in categories prohibited by carriers or messaging providers (including, where restricted, content relating to certain regulated products or services).
• Misrepresent your identity, business, products, or services, or impersonate any person or entity.
• Harass, threaten, defraud, or harm any individual.
• Reverse-engineer, copy, resell, sublicense, disrupt, overburden, or otherwise misuse any part of the Service.

We may suspend or terminate access, with or without notice, when use of the Service violates these Terms, carrier or messaging-provider requirements, or applicable law.

6. Your Messaging Compliance Responsibilities

You are solely responsible for the lawful operation of your messaging programs. This includes, without limitation, compliance with the Telephone Consumer Protection Act (TCPA) and its implementing regulations, the CAN-SPAM Act, state telemarketing and consumer-protection statutes, carrier and industry requirements (including 10DLC registration and messaging-content standards), and any applicable opt-in, consent, and record-keeping obligations. You are responsible for obtaining and documenting the consent of each recipient before messaging them and for maintaining records of that consent. Callvelo provides tools to help you operate your messaging program but does not assume, and expressly disclaims, responsibility for your compliance with these obligations.

7. Pricing, Payment, and Auto-Renewal

The Callvelo subscription is $159 per month (USD), billed monthly. New subscribers may be offered a 14-day free trial. If you do not cancel before the trial ends, your subscription automatically converts to a paid subscription and your payment method will be charged $159, and then $159 each month thereafter, until you cancel. By starting a trial or subscription, you authorize Callvelo to charge your payment method on a recurring monthly basis at the then-current rate.

You may cancel at any time through your account settings. Cancellation stops future renewals. If you have already been charged for the current billing period, your subscription remains active through the end of that paid period and you will not be charged again. Cancelling during the free trial ends the trial and prevents any charge.

Except as required by law, all fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused time, or partial use of the Service. The applicable pricing, trial, renewal, and cancellation terms are also presented at the time of purchase.

8. AI-Assisted Features

Callvelo may use AI-assisted systems to support configured SMS conversations and to create lead summaries. AI-generated content may be inaccurate, incomplete, or unsuitable for a particular purpose. You remain responsible for reviewing AI-generated information before relying on it or taking action, and for the content of any messages sent through your configured workflows.

9. Customer Data, Privacy, and Subprocessors

"Customer Data" means information you submit to the Service or that the Service collects on your behalf, including lead and end-user contact details and message content. You retain ownership of Customer Data and grant Callvelo a limited, non-exclusive license to host, process, and transmit it solely to provide and operate the Service. Our collection and use of personal information is described in our Privacy Policy.

To deliver the Service, Callvelo uses third-party subprocessors, including messaging and telecommunications providers (for example, Twilio) and AI and cloud-infrastructure providers. You authorize Callvelo to share Customer Data with such subprocessors as necessary to provide the Service. You represent that you have the legal right and any required consent to provide Customer Data, including end-user contact information, to Callvelo and its subprocessors for these purposes.

10. No Guarantee of Results

Callvelo does not guarantee any specific number of recovered leads, booked jobs, revenue increase, response rate, message-delivery result, or uninterrupted availability.

11. Intellectual Property

The software, designs, content, trademarks, and technology comprising the Service are owned by Callvelo or its licensors and are protected by intellectual-property laws. Except for the limited rights expressly granted to you, no rights are transferred. You retain ownership of information you provide and grant Callvelo a limited license to process it solely to provide and operate the Service.

12. Indemnification

You agree to defend, indemnify, and hold harmless Callvelo, Shraiber Global LLC, and their respective members, officers, employees, and agents from and against any claims, demands, actions, investigations, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) the content, recipients, or timing of any messages you send or configure through the Service; (c) your contact lists or your failure to obtain or maintain required consent; (d) your violation of any law, including the TCPA, CAN-SPAM, or state telemarketing or privacy laws; (e) your violation of carrier or messaging-provider requirements; or (f) your breach of these Terms. Callvelo may, at its option, assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

13. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. Callvelo disclaims all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that messages will be delivered.

14. Limitation of Liability

To the maximum extent permitted by law, Callvelo is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. Our total aggregate liability for all claims relating to the Service is limited to the amount you paid to Callvelo during the three (3) months preceding the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

15. Dispute Resolution; Arbitration; Class-Action Waiver

Please read this section carefully — it affects your legal rights. Except for claims that may be brought in small-claims court, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by final and binding individual arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court. The arbitration shall take place in the State of Washington, or by remote means where permitted. You and Callvelo agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall be severed and proceed in court. You may opt out of this arbitration agreement by sending written notice to support@callvelo.com within 30 days of first accepting these Terms.

16. Termination

Either party may terminate use of the Service subject to any applicable purchase terms. We may suspend or terminate access, with or without notice, for material violations of these Terms or messaging-compliance requirements. Upon termination, your right to use the Service ceases, and we may delete Customer Data in accordance with our Privacy Policy and applicable law. Sections that by their nature should survive termination — including Intellectual Property, Indemnification, Disclaimer, Limitation of Liability, Dispute Resolution, and General Provisions — survive.

17. Governing Law

These Terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-law principles. Subject to the arbitration provision above, the parties consent to the exclusive jurisdiction of the state and federal courts located in Washington for any matter not subject to arbitration.

18. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Material changes may be communicated through the website or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

19. General Provisions

• Entire Agreement. These Terms, together with any policies referenced here (including the Privacy Policy and SMS Consent page) and any order or purchase terms, constitute the entire agreement between you and Callvelo regarding the Service and supersede prior agreements on the subject.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be enforced to the maximum extent permitted.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force Majeure. Callvelo is not liable for any delay or failure to perform due to causes beyond its reasonable control, including carrier outages, network failures, acts of God, or governmental action.
• Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Relationship. The parties are independent contractors. These Terms do not create any partnership, agency, or employment relationship.
• Notices. We may provide notices to you via the email associated with your account or by posting on the website. You may send notices to support@callvelo.com.

20. Contact Us

Questions about these Terms may be directed to: