Missed-call recovery for service businesses

Missed calls should turn into booked jobs.

Callvelo replies to missed callers instantly, collects the job details, and sends you a callback-ready lead before they call the next company.

Start setup See the callback flow

Works with your existing business number. Nothing goes live until the setup is reviewed with you.

Missed call(509) 555-0142 · 2:14 PM · no voicemail

Cascade Heating & Air

Today 2:14 PM · 8 seconds later

Sorry we missed your call! This is Cascade Heating & Air. What can we help with? Reply STOP to opt out.

AC stopped blowing cold last night. House is at 82.

Sorry to hear it — that's a priority. What city are you in, and when's a good time to call you back?

Richland. I'm home after 4. This is David.

Delivered

Lead readySent to your phone

David · Richland

Phone: (509) 555-0142
Service: AC not cooling — 82° in home
Where: Richland, WA
Callback: Today after 4:00 PM

The reality

You’re not missing calls because you don’t care.

You’re missing them because you were doing the work. The customer on the other end doesn’t know that, and usually doesn’t wait to find out.

On a job

Hands full, machine running, phone in the truck.

Driving between calls

You see the missed call twenty minutes later.

After hours

It came in at 7:40pm. The office opens at eight.

Already on the phone

One line, two customers. One of them hangs up.

Most people don’t leave a voicemail. They hang up and call the next company on the list — and whoever answers first usually gets the job.

How it works

Three steps, and none of them are yours.

From the missed call to the lead on your phone, Callvelo runs the whole thing in the background.

A call comes in and nobody can pick up
Callvelo watches your business line. The moment a call goes unanswered, the clock starts.
Missed call detected
Callvelo texts the caller and asks the right questions
A text from your business number goes out in seconds, then collects the job, the address, how urgent it is, and when to call back.
Reply sent in seconds
You get a lead you can act on
The conversation arrives as a short summary on your phone — everything you need to call back and quote, with nothing to dig through.
Lead summary delivered

What lands on your phone

A lead you can call back in one read.

No transcript to scroll, no voicemail to replay. This is the call from the top of the page — the one Cascade Heating & Air missed — as it reaches the owner.

New leadCallback ready

AC not cooling — Richland, WA

Customer: David
Job: AC stopped cooling last night
Condition: House sitting at 82°
Timing: Wants it looked at today
Call back: Today after 4:00 PM
Number: (509) 555-0142

Captured from the text conversation. The customer answered while they were still deciding who to hire.

Why this one gets booked

You know the job. A no-cool call with the house at 82° is a diagnostic you can price on the call.
You know the window. After four, today — so you’re not playing phone tag for two days.
You got there first. They were answered in seconds instead of hearing a voicemail beep.

Start setup

Who it’s for

Built for trades where the first callback wins.

If your customers call around until someone picks up, this is the gap Callvelo closes.

HVAC

No cooling at 9pm — you get the address and how urgent it is.

Roofing

Leak or storm damage, with the property details already collected.

Landscaping

Property size, the work they want, and their timeline.

Appliance repair

Make, model, and what it is doing, before the truck rolls.

Mobile detailing

Vehicle, service, and location before you give up a slot.

Plumbing

Burst pipe or no hot water, so you know what you're walking into.

Carpet cleaning

Rooms, stairs, and pet stains captured before you quote.

Pest control

What they are seeing, where in the house, and for how long.

Locksmith

Locked out, rekey, or a broken lock, with the exact address.

Pressure washing

Driveway, siding, or deck, and roughly how much of it.

Electrical

Outage, dead panel, or a new circuit, and whether it can wait.

Cleaning services

One-time or recurring, and how big the place is.

Garage doors

Off its track or a spring gone, with the door size noted.

Auto repair

Year, make, and the symptom, so you can quote the diagnostic.

Tree service

How big, how close to the house, and whether it is leaning.

What you’re actually getting

Fast where it counts, boring everywhere else.

Speed is the whole product

The reply goes out while the customer still has the phone in their hand — before they scroll to the next company.

No app to install

Nothing new to learn and nothing to log into. The lead arrives as a text on the phone you already carry.

Runs on your existing number

Callvelo works with the business line and Twilio setup you already have. Customers see your business, not a stranger.

The details are collected for you

Service, location, urgency, name, and callback window — gathered in the conversation instead of on your callback.

STOP and HELP are handled

Opt-out and help language is part of every conversation, so your messaging stays compliant.

Nothing goes live unreviewed

No customer-facing message turns on until the setup has been checked with you first.

Founder Pilot

Recover the next missed job.

One business line, a 14-day trial, and a setup we review with you before a single customer gets a message. One recovered job can cover the month.